Helpdesk support
Email helpdesk@elumina.com.au
Phone 03 9113 9274
Elumina Group Pty Ltd
Address Building 3, Level 3, Suite 1
630 Mitcham Road
Mitcham VIC 3132
Phone 03 9113 9274

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Business Continuity update

As we all come to terms with the growing challenges of the COVID-19 pandemic, our focus is clear, to support you with your needs in any way we can.
Rest assured the Elumina Group remains open for business.

We have enacted our Business Continuity plan and all staff continue to perform their normal day to day activities. Some in self-imposed isolation, with some continuing to attend their normal workplace whilst ensuring compliance with all government and medical directives. We would like to take this opportunity to communicate the following:

Effective today

Moving forward in the unknown

The application & COVID-19

From a reporting perspective, some users have either modified their portal to more effectively communicate the reporting process where COVID-19 is concerned. Some have modified the application to ensure that COVID-19 has been added as a secondary incident type to enable refined reporting and easier identification of such cases. If you or your organisation requires assistance, or wishes to discuss similar changes, please reach out to the Helpdesk.

We will continue to monitor developments and adopt our processes and services in response to this difficult and ever changing environment, to ensure continuity of service through this pandemic.

If you, or any of your users, have any questions, please do not hesitate to contact us.